Yes, of course, we have a committed success team in Belgium who will be happy to assist you. Abroad, we provide remote assistance (online).

Customer support is available on weekdays (Monday - Friday) between 9 am and 6 pm.

A success consultant is your trusted advisor within EasyOrder. They help you set up your shop, assist when needed, and are always available to answer all your questions. But they also defend your interest in improving our product every single day.

Of course, you can! Your success consultant is always there to help you, but you can also prefer to do everything by yourself. At the beginning of our collaboration, we give you a tour of our whole product. Plus, our dashboard is user-friendly and easy to handle, so you don&

Get in touch with us through our live chat on our website (bottom left corner), and we will do everything possible to fix the problem as quickly as possible.

You can talk to your success consultant or visit the website > features > request a feature.

First of all, let your customers know that your app exists! You can push extra by giving an incentive. Create a promocode that gives e.g. 10% discount on every first order through the app. If you want to learn more about this, be sure to check out our blog

The customer goes to your webshop or app and can put his desired products in the shopping cart. Once his order is complete the customer can checkout. Then the order immediately appears in your dashboard and you can keep them informed of the status of their order.

You can offer your customers different payment options: * Pay in advance directly in the app. * Pay while picking up your order (cash or by cart). * Pay after receiving an invoice (only for companies).

As a merchant, you can choose whether your customers get an invoice or not. If you activated the invoice system in your dashboard, all customers, who filled in the invoicing data, will receive an invoice in their mail. This only applies to customers with a VAT number.

EasyOrder charges a fixed monthly fee of € 149,00 for their services per shop.

We don’t charge any transaction fees. You can connect your existing Mollie, Stripe, or Adyen account with the applicable rates. However, we can offer preferred rates if you create an Adyen account through EasyOrder.

We don’t process any payouts since your payment service provider handles payouts.

We offer three different payment providers: Mollie, Stripe, and Adyen. They have different transaction costs in every country. You can check Mollie [https://www.mollie.com/en/pricing?country=en&currency=EUR], Stripe [https://stripe.com/en-gb-be/pricing] and Adyen [https://www.adyen.com/pricing?utm_source=Google&

We only offer discounts to multi location stores. The discount depends on the amount of locations.

No, the app and webshop are property of EasyOrder. As soon as the contract is broken, we will take them offline. If we have purchased a domain name, it can be passed on.

You can find the length of your contract in the top left corner of your agreement. Still can't find it? Then contact your success consultant.