Be the customer champion.

We're looking for a Customer Success Consultant who will take over our customer journey after the Account Executive (AE) closes the deal.

A Customer Success Consultant is a strategic and supportive partner for our customers at every stage of their success. They're focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues, and helping the sales team with upsells and renewals.

As Customer Success, it is your mission to deliver impeccable service before, during, and after a deal. You are the solid backbone of our onboarding process, making it as frictionless as possible. You are detailed, responsible, a great communicator, and a pleasure to work with.

This position is the starting point for a promising career in software sales (SaaS), where you'll be working with a wide range of customer personas in the Food and Beverage industry. From mid-sized QSR chains to some of the world's hottest F&B startups as well as numerous mom-and-pop stores to keep the volume high enough. Ideal candidates for this role are extremely consultative, curious, and ambitious self-starters who are seeking to showcase their potential and want to add value to the company. The role is a great fit for someone who is passionate about technology, enjoys varied and deep customer-facing engagement, and wants to use their knowledge/background to solve customer needs and drive their success.

Responsibilities:

• Customer Wow Factor (advocate customers' interest internally, host feedback meetings, …)
• Manage the onboarding process & provide first-line help ( ensure timely delivery of the order service, gather all must-have information,…)
• Drive sales (pro-active follow-up, brief the AE about cross-sell opportunities,…)
• Collaboration (work closely with AE, build relationships with all departments,…)

Requirements

• Highly organized and able to multitask.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• Patient and active listener.
• Passion for service.
• You have great written, and verbal communication skills in Dutch or French and are proficient in English, as it is the main language within the company. Other languages are a plus.
• A can-do and will-do attitude which means you always take ownership of your work

Benefits

• Competitive salary on top of which success is celebrated
• A comprehensive extended benefits package
• A great team environment and resources support you to become the best version of yourself and provide unlimited career growth potential.
• Highly autonomous and entrepreneurial environment.
• Have a tangible impact on the company’s growth and evolution.
• A diverse and inclusive workplace where we all learn from each other but in which we all take ownership of the projects we do.
• Excellent work-life balance with a flexible work environment.

Company Description

EasyOrder provides f&b businesses with their own branded app, direct ordering webpage, and self-order kiosk solution. This allows end-users to order and pay ahead, enjoying a best-in-class user experience and benefits like app-only specials, loyalty stamps, promotions, coupons codes, or exclusive announcements. Allowing businesses to engage with their customers through relevant content and tailored offerings is a key success factor for creating much-needed independence from third-party delivery platforms that charge commission fees of up to 40%!  In short, EasyOrder offers a complete, front-of-house order intake solution through multiple channels. Both a direct ordering webpage and own branded app, as well as a self-ordering kiosk, all fully customized to match the brand identity of our customers.

Ready to join our team?

If you are interested in taking part in the ambitious Easyorder growth commitments and taking your career to the next level, we invite you to apply online now.

We are proud to be an equal-opportunity workplace committed to building a team culture that celebrates diversity, inclusion, and performance.

Thank you for your interest in Easyorder!